Learn From JetBlue and Steven Slater: Taking Responsibility Will Prevent Feelings of Obligation

I’m going to make an exception to one of my practices: I normally refrain from publicly using the Leadership Gift to analyze current affairs. It would be so easy for me: every day some prominent journalist or blogger bellows, “When will [insert reviled public figure] stand up and take responsibility for this mess?!” and I [...]

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Leadership: Simply Solve the Real Problem

Apparently, the world is addicted to solving the wrong problem. And when we aren’t solving the wrong problem, we are seriously overspending on overly-complex, under-performing solutions. At least according to Rory Sutherland in this compelling TED video (below, keep reading).
I’m familiar with both of these issues. Let me set up the video for you, then [...]

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Does Developing Your Innate Leadership Improve Agility?

According to research, a top 5 reason for executive failure is the refusal to see and deal with reality.1 Imagine that. Executives can be so sure of their plan that they blind themselves to threats and forces that they could see if they were willing and open to seeing them.
I’m guessing this is not [...]

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Leading Knowledge Teams to be Agile

Leading Knowledge Teams to be Agile
With the advent of lean thinking and agile methods, the old command-and-control structures are giving way to self-directed teams. Uncovering what makes these teams function effectively and what enhances or inhibits  collaboration are questions of growing importance.
Teamwork does not [...]

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Should you “throttle” responsibility?

Leaders who are relatively new to learning about the mind’s internal Responsibility Process™ often ask:
“What about the person who is too responsible?”
One such question landed recently after I co-presented a webinar with Zach Nies (VP Products, Rally Software) called The Best Kept Secret of Agile Software Quality. Our message was that quality is a 3-legged [...]

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