When pursuing success in any endeavor or relationship, there are at least four easily identifiable situations in which you routinely find yourself.

For each, there is a set of tactics that can increase your chances for success.

But only people who are actively monitoring their success will see the changes and know how to respond. Continue reading

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Have you ever been abandoned by your team? Does the fear of that happening again ever get in the way of your committing to teams?

Confidence in one another is an essential ingredient of all successful teamwork. Continue reading

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One of the central features of a team, and of any relationship, is interdependence — when individual actions affect others. Any member of a team can take action that moves the entire team forward or backward.

Here is a simple example: I had asked two colleagues who were stakeholders with me in a book project to meet with me so that we could formulate a response to significant changes sought by our publisher.

Before we could hold that meeting, the publisher made a proposal to me in a phone conversation that I felt good about and felt would be supported by my teammates, so I accepted.

In accepting I not only committed myself but also my fellow stakeholders who were still expecting to meet with me about this.

So here is the million-dollar question: did I do the correct thing, or, should I instead have postponed closing with the publisher until I could meet with my colleagues as they expected?

The answer of course is “it depends.” It depends first on whether my teammates feel well-represented by me and can support my decision (one did; I haven’t heard from the other yet. I did email them immediately and let them know that I made the call without checking and that I was open to their feedback about my move.). Secondarily, it depends on whether my action moved our team’s task, the book project, forward.

So why did I commit my teammates before we had our meeting? I did it for three distinct reasons.

  1. I felt clear about the team’s direction and goals and I recognized that the publisher’s offer moved us toward those goals.
  2. I had recently met  with each colleague individually to discuss the project and the publisher’s changes. I left each of those meetings with much information about my colleagues’ thoughts and preferences.
  3. When asked by the publisher to accept the proposal, I silently asked myself this simple question: “If my teammates were here with me in this conversation, what would they want me to say?” My answer was, “Go for it.”

The Leadership Gift  keys to team empowerment at work here are:

  • clear, shared direction
  • frequent, informative communication about progress, opportunities, and course corrections
  • the Leadership Gift Decision Test (“If my teammates were here, what would they have me do?”)

Apply these keys when offered the opportunity to take actions that affect your teammates.

Get Started With This 5-Minute Stretch

Think of a time that you acted autonomously after which people who relied on your actions disagreed with what you did.

Applying the three team empowerment keys, what could you have done differently?

Leaders and coaches: Get Christopher’s best team building and leadership strategies collected over two-plus decades of solving teamwork problems for smart people. Attend the acclaimed Creating Results-Based Teams workshop, or get this FREE Special Report while it lasts: The Five Flawless Steps to Building a Strong Executive Leadership Team.

Christopher Avery, PhD, is a recognized authority on how individual and shared responsibility works in the mind and an advisor to leaders worldwide.

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I wanted to add a few thoughts to the Leadership Gift Fairness Principle I introduced in my previous post.

Here are additional ideas for more successful communication between team members that are in the office and team members that phone in during conference calls.

Some research suggests that we use gestures as mental anchors for words rather than as nonverbal communication as traditionally thought (to check out this intent, watch someone on the phone explaining something to someone else and see if they gesture!).

So, perhaps we must gesture in order to speak, and sitting on our hands is not the best answer to a successful teleconference. Yet during a telephone conference, make sure to talk directly to the phone and speak in a loud and clear voice, making sure you are not just relying on gestures to convey your message to team members that are participating on the phone.

More Virtual Leadership Gift Ideas for Better Communication:

1. Rotate conference call times to accommodate time zones. I’ve heard of international teams where the people from one country successfully justify why the people from the other country should always get out of bed in the middle of the night for a teleconference. Fairness would dictate that this meeting time be rotated to share that burden.

2. Virtual rituals. Since shared rituals bond people together, design and institute effective virtual rituals that aid in group communication. For instance, design your teleconference format around a series of rituals. One could be a “Check-In” ritual where every attendee gets 15 seconds to announce what he or she is clearing from their mind in order to be mentally present. Another important ritual might be a polling system to quickly find out
where people side on a proposal without going into lobbying, attacking, or defending views.

3. Headline email and voice mail. When messaging someone, use the first few seconds of their attention to let them know exactly what they will get in this message and what you want them to do with it. Think of this as writing a newspaper headline. In an email,
you can stick it on the top line before the salutation, or in the subject like this: “Requested Action: Please evaluate and respond Yes or No by Friday.” In voice mail, you can open with a headline such as “this is a head’s up.”

4. CC less people. It’s tempting to copy everybody on everything, and many do, to the chagrin of others. Next time you start adding addresses and entire distribution lists in the CC field, ask yourself if people are going to silently thank you or frown as they hit delete.

Get Started With This 5-Minute Stretch

During your next virtual team meeting, ask: “What virtual rituals can we design to aid our team’s communication?”

What are your favorite fairness tips for communication?

Leaders and coaches: Get Christopher’s best team building and leadership strategies collected over two-plus decades of solving teamwork problems for smart people. Attend the acclaimed Creating Results-Based Teams workshop, or get this FREE Special Report while it lasts: The Five Flawless Steps to Building a Strong Executive Leadership Team.

Christopher Avery, PhD, is a recognized authority on how individual and shared responsibility works in the mind and an advisor to leaders worldwide.

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Many managers, team leaders, and meeting planners make a costly mistake by “playing favorites,” whether they intend to or not.

Here are three scenarios that examplify playing favorites:

Continue reading

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In my first post in this series I recommend “positive politics” as a successful approach to conflict (Leadership Gift Conflict Rule No. 1: Disagree More and Better). And that means working to discover, align and integrate interests.

When interests are aligned and integrated, teams and organizations perform at incredible levels.

A traditional response to perceived conflict — for example, when you and a peer each require the same resource in order to perform your duties, and it can’t be shared — is fear of loss.

Why? Because of a belief that there is not enough, people feel threatened, in this case, with losing the means to perform their duties.

This reaction often results in right/wrong thinking and win/lose behavior such as attack and withdrawal.

Frequently, the stress leads people to compromise quickly in order to get out of the conflict and avoid fearing any more loss.

Such compromise leads to rapid resolution, however it seldom produces aligned or integrated interests. It is negative politics at work, not positive politics.

So how do you nip the fear-response in the bud and create the conditions for successful resolution?

Easy: when conflict comes up, overcome your momentary fear reaction with the clear intention that you will win, and that you will allow the other person to also win.

At Partnerwerks we believe there is only one critical Leadership Gift question: How do I play win/win in a seemingly win/lose world?

One way to play win/win is to refuse to see the world as a win/lose place just because others do.

Think about it. The times that I have had the best experiences and outcomes from conflict were those when the people with whom I was conflicted acknowledged the conflict while demonstrating confidence in themselves and in me, treated me with honor and respect, and invited me to work together to a mutually satisfying resolution.

Here are a few Leadership Gift secrets for intending to win and allowing others to win:

1. Winning is different than not losing. Most people react to conflict with an intention to not lose, and that’s how they get into fear and negative politics. If you fear loss, then you are intending to not lose. To intend to win, you must give up the fear of losing.

2. Know what you want. You can’t win if you don’t.

3. Discover what the other wants, and more importantly, discover what they really need and help them get it. Remember, Napoleon always left his enemies a path of retreat.

4. No Wimping. Playing win/win is not about being nice. It’s about facing potential danger with courage, strength, resolve and interest.

Get Started With This 5-Minute Stretch

Reflect on a current or recent conflict of yours of any size or duration:

  1. What were your feelings upon recognizing the conflict?
  2. What beliefs were being reflected in those feelings?
  3. How have you behaved toward other parties in the conflict?
  4. What was your intention in the conflict and how could it be different?

Christopher Avery, PhD, is a recognized authority on how individual and shared responsibility works in the mind and an advisor to leaders worldwide.

Leaders and coaches: Get Christopher’s best team building and leadership strategies collected over two-plus decades of solving teamwork problems for smart people. Attend the acclaimed Creating Results-Based Teams workshop, or get this FREE Special Report while it lasts: The Five Flawless Steps to Building a Strong Executive Leadership Team.

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conflict between business peopleThe most effective managers of conflict hold a liberating belief about it. They see conflict as a sign of impending breakthrough. Said another way, conflict is a precursor to breakthrough – you can’t get breakthrough without conflict!

There is a saying that night is darkest just before dawn. The question of perspective is this: do you dread the dark or use it to anticipate light? You can use your Leadership Gift to anticipate light. When demonstrated as trust, calmness, and anticipation, that liberating belief allows others to put aside doubts and fears in order to Continue reading

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This is the third post in a series about conflict rules. I already discussed Conflict Rule No. 1: Disagree More and Better and Conflict Rule No. 2: Validate Other People’s Point of View.

Why move toward a conflict?

Because successful teamwork almost always involves two or more people remaining committed to winning together, even through disagreement.

Continue reading

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One of my best Leadership Gift tips originated from my friend and mentor Bill McCarley who suggested that I “try on as many different ways of knowing as possible.”

The key, Bill told me, is to be willing to Continue reading

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Even highly skilled and trained people can be downright lousy at disagreeing, and this is the first part in a series of five posts on how to better deal with conflict.

I call my approach to conflict “positive politics,” and that means attending to individual interests and  honoring others (even those who threaten or oppose you). Continue reading

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